We run out of Athens, and Trinity sits about 15 miles out, so every roller job here is a scheduled drive, not a drop-in. That's fine for a roller swap - it's not an emergency repair the way a snapped cable or an off-track door can be, so we plan the trip around when it works for you rather than rushing a truck out same day.
When you call, tell us whether the door is sticking on the way up, grinding, or has come partway off the track, since that tells us whether we're bringing steel rollers, nylon rollers, or both to look at the whole assembly. You can see what else we cover for your part of the service area on the Trinity service area page, and if what you're dealing with turns out to be bigger than rollers - a spring, a cable, a bent panel - that's covered on our Athens roller replacement page and the related repair pages linked from it.