We cover Trinity from our base in Athens, about 15 miles out, along with the other towns on this side of the county. Book ahead rather than expecting a same-day slot - we're driving to you, not stationed around the corner, so the schedule fills from farther-out towns first on a given day. Tell us the age of your house if you know it and whether the opener has ever been replaced. That one detail - original 1988 unit versus a swapped-in 2010s model - tells us more about what we'll find than almost anything else you could mention on the phone.
We'll also ask if the door has a photo-eye sensor pair low on the track. If you don't know what that is, that's useful information too; it usually means the opener predates the 1993 federal requirement for them, which changes what we bring on the truck.